Casino Rewards processes personal data for account registration, identity verification, payments, marketing, fraud prevention, and responsible gambling checks. This Privacy Policy applies to New Zealand players using Casino Rewards through casinorewards-nz.com. As an offshore casino rewards network, Casino Rewards does not operate under the direct control of the New Zealand Department of Internal Affairs.
Personal data Casino Rewards collects
Casino Rewards may collect details that identify the player. This includes name, address, date of birth, gender, email address, and telephone number. During verification, Casino Rewards may also request a passport, national ID card, driver licence, proof of payment method, bank card details, bank statement, utility bill, or other residence document no older than 3 months.
The casino may also ask for source-of-funds or source-of-wealth information if required for fraud, AML, or anti-money laundering checks.
How Casino Rewards uses player data
Casino Rewards uses personal data to create and manage player accounts, process deposits and withdrawals, run identity checks, apply bonus terms, detect fraud, and meet regulatory duties. The Privacy Policy also says personal data may be used for CRM and marketing on an opt-out basis.
Casino Rewards states that data may also be used to train and improve artificial intelligence systems. Players who do not want marketing messages can contact the Casino Support Centre and ask to unsubscribe.
Sharing data with third parties
Casino Rewards may disclose personal data when ordered by a governing authority or required under applicable law. It may also share data with third parties for fraud detection and control, including AVS service providers and other partners.
For New Zealand players, this matters because Casino Rewards is offshore. Under the Gambling Act 2003, overseas gambling sites do not give the same local protection as NZ-regulated operators. If something goes wrong, the complaint path depends on the offshore licence and the member casino’s terms.
Player rights and data corrections
Players have the right to access their own personal data and request correction or erasure of incorrect or inappropriate data. Account details should stay accurate, especially name, address, phone number, and payment information. Wrong details can delay verification or withdrawals.
Verification documents are held in confidence and may be stored for 5 years after the player account is closed, unless a regulatory reason requires a longer period.
Cookies and tracking
Casino Rewards uses cookies and ActiveX components to remember a player’s preferred language, analyse site traffic, improve the website, and operate casino games. Players can manage cookies through browser settings, but blocking some cookies may affect login, cashier access, or game loading.
Privacy contact and legal details
For privacy, account, or support requests, players can contact Casino Rewards by email at [email protected] or through live chat on the Casino Rewards contact page. Verification documents can be sent to [email protected] when requested by the casino.
A checked Casino Rewards member casino lists Fresh Horizons Limited as the managing company, with registered address Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. The listed licence is Kahnawake Gaming Commission, Canada, licence number 00972. The checked terms page was updated on 3/30/2026 12:00:00 +1100.
For gambling harm support in New Zealand, players can visit Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.
