Casino Rewards support is available to New Zealand players through email and live chat. The site is an offshore casino rewards network, so it is not licensed or controlled by the New Zealand Department of Internal Affairs. NZ players should use the support team for account access, bonus questions, withdrawal issues, verification, and responsible gambling requests.
Casino Rewards support contacts
You can contact Casino Rewards through these confirmed channels:
- Email: [email protected]
- Live chat: available through the Casino Rewards contact page
- Support hours: any time of day, any day of the year
Casino Rewards does not list a public support phone number on its official contact page. If you need help with login or account access, use live chat first because it is the fastest route for urgent account issues. For document checks, payment disputes, self-exclusion requests, or complaint records, email support is better because you keep a written trail.
Company and licence details
Casino Rewards works through member casinos, so legal details can appear at the member-casino level. One checked Casino Rewards member casino lists Fresh Horizons Limited as the managing company, with registered address Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. The same terms list Kahnawake Gaming Commission, Canada, licence number 00972. The checked terms page was updated on 3/30/2026 12:00:00 +1100.
New Zealand players should remember that offshore licensing does not give the same local protection as a New Zealand licence. For gambling harm support in New Zealand, contact Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.
