Casino Rewards is a loyalty network for online casino players, not one single casino with one universal rulebook. New Zealand players should read the terms of the selected Casino Rewards member casino before opening an account, claiming a bonus, or requesting a withdrawal. The Casino Rewards network includes 16 member casinos, and the legal operator, bonus rules, payment rules, and responsible gaming tools may be shown at member-casino level.
Casino Rewards is offshore for New Zealand players. It does not operate under direct control of the New Zealand Department of Internal Affairs. Players from New Zealand should treat the service as an overseas gambling site and check the active casino terms before depositing.
Basic account rules
Players must register with accurate personal details. The name, address, date of birth, email, phone number, and payment details must match the person using the account. If the casino finds incorrect or incomplete registration details, it may suspend the account until verification is complete.
Each player may hold only one account at the same member casino. Multiple accounts, shared payment methods, duplicate bonus claims, or proxy-account strategies can lead to account suspension and confiscation of bonus-linked winnings. Players must keep login details private and report unauthorised account access to support.
Verification and player documents
Casino Rewards member casinos can request identity checks after deposits or before withdrawals. A checked member casino lists accepted verification documents such as a passport, driver licence, government ID, proof of payment ownership, bank statement, or utility bill no older than 3 months.
Withdrawals may be delayed until verification is complete. If documents appear false, unclear, incomplete, or altered, the casino may reject the withdrawal request and close or restrict the account.
Bonuses and wagering rules
Bonus terms are strict. At a checked Casino Rewards member casino, the first deposit bonus and second deposit bonus carry a 200x play-through requirement before bonus funds convert to cash. Bonus amounts from the third deposit onward carry 30x play-through.
Slots count 100% toward wagering. Table games, blackjack, roulette, baccarat, parlour games, and live casino games count 2%. Some games do not count toward wagering at all. This means a bonus may take much longer to clear if the player uses table games instead of slots.
Promotions can usually be claimed once per person, household, device, IP address, financial account, or shared network. Promotional funds unused for more than 60 days from registration may be forfeited.
Deposits and withdrawals
Players must use legal funds and payment methods registered in their own name. Deposits from another person’s card, wallet, bank account, or financial source can lead to blocked withdrawals and account suspension.
Withdrawals may sit in pending status for 48 hours. After that, the casino processes the withdrawal on the following business day. Payment times can still vary by bank, card provider, e-wallet, country, and verification status.
Direct bank transfers may carry fees. The checked terms list DBT withdrawal fees of US$50, €35, or £30 for withdrawals under 3,000 units, and US$100, €70, or £60 for withdrawals over 3,000 units. Currency conversion may include a 2.5% conversion fee.
Responsible gaming rules
Casino Rewards member casinos offer responsible gaming tools such as deposit limits, cooling-off periods from 24 hours to 6 weeks, and a 6-month self-exclusion period. Players can request these tools through casino support.
New Zealand players who need local gambling help can contact Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.
Changes to the terms
Casino Rewards member casinos may update, revise, or remove parts of the terms at their discretion. Players should check the terms page regularly, especially before claiming a bonus or making a withdrawal. Continued use of the casino after updated terms are posted means the player accepts the new rules.
A checked Casino Rewards member casino terms page was updated on 3/30/2026 12:00:00 +1100.
Jurisdiction and licence
One checked Casino Rewards member casino lists Fresh Horizons Limited as the managing company, with registered address Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. The listed offshore licence is issued by the Kahnawake Gaming Commission, Canada, under licence number 00972.
This offshore licence does not make Casino Rewards a New Zealand-licensed casino. New Zealand players should understand that any dispute, payment issue, or account complaint will be handled under the offshore operator’s rules and licence process, not by the New Zealand Department of Internal Affairs.
