Casino Rewards offers responsible gaming tools for players who want tighter control over time, deposits, and access to casino accounts. For New Zealand players, the key point is legal status. Casino Rewards is an offshore casino rewards network, so it does not sit under direct control of the New Zealand Department of Internal Affairs unless a specific member casino holds a valid local licence.
Setting limits before play starts
Casino Rewards lets players set daily, weekly, and monthly deposit limits on their account. These limits are useful if you want a fixed budget before playing slots, table games, or live casino games. To set a limit, contact the casino support team and ask for the available responsible gambling options.
If you later ask to increase or remove a deposit limit, the change does not take effect immediately. Casino Rewards applies a 24-hour delay before higher limits become available. This delay gives players time to reconsider the change before adding more money.
Cooling-off and self-exclusion tools
Casino Rewards offers cooling-off periods from 24 hours to 6 weeks. This option suits players who want a short break without closing the account permanently. During this period, access to gambling activity should be restricted according to the option applied by support.
For stronger protection, Casino Rewards offers a 6-month self-exclusion period. Once self-exclusion is applied, Casino Rewards states that it cannot reverse the decision. Players must contact the casino support team first, then send an email request from the email address registered on the casino account. The exclusion should not be treated as active until the casino sends a confirmation email.
Warning signs of problem gambling
A player may need help if gambling starts to affect money, mood, or daily life. Common signs include:
- chasing losses after a bad session
- depositing more than planned
- hiding gambling from family or friends
- gambling while upset, stressed, or drunk
- borrowing money to keep playing
- skipping work, study, or family duties because of gambling
- feeling unable to stop after setting a limit
If any of these signs apply, stop playing and use a cooling-off period or self-exclusion before making another deposit.
Support contacts and New Zealand help
Casino Rewards support can be reached by email at [email protected] or through live chat on the Casino Rewards contact page. A public support phone number is not listed.
New Zealand players can also use local gambling harm services. Problem Gambling Foundation NZ offers help at www.pgf.nz. The national Gambling Helpline is available on 0800 654 655.
Licence and account protection note
One checked Casino Rewards member casino lists Fresh Horizons Limited as the managing company, with registered address Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. The listed offshore licence is Kahnawake Gaming Commission, Canada, licence number 00972. The checked terms page was updated on 3/30/2026 12:00:00 +1100.
Use these tools before play becomes hard to control. Deposit limits work best before losses happen, and self-exclusion is the right step when short breaks no longer work.
